Shop Online Support Centre

We deliver to many locations in Australia, however, we do not have delivery arrangements in place that cover the entire country. You can look up if your postcode is within our delivery area on our product page.

To ask if we can deliver to your location, please complete our Shop Online Support Form.

Our courier partner will deliver to a specified loading dock or unloading area of an apartment complex. If you do not have an unloading area, you are required to be home to accept delivery.

Our courier partner will deliver your order to the ground floor or your front door, excluding any steps/staircases, and lifts. You will be required to carry goods from the ground floor or your front door.

Great news, except for apartment buildings that do not have unloading areas, you do not need to be home for delivery.

We deliver on Monday to Fridays between the hours of 7am – 7pm. Unfortunately, we only deliver on weekdays.

Once you have completed the online purchase process, an estimate of timeframe for delivery will be provided. Our lead times are approx 12-15 working days from placing your order.

We do not accept PO boxes as a delivery address.

We do not offer a pick up collection service at this time.

If your order doesn’t arrive, please complete our form & our Shop Online support team members will contact you.

If you have purchased more than one item from the wardrobes, shower screens and mirrors category, you will receive all items in one delivery.

If you make a purchase that includes front or interior doors, these will be delivered separately.

You’ll receive an order confirmation email confirming your order.

You will receive a delivery notification via email the day prior to delivery.

Once delivery is completed, you will receive a tax invoice within 48 hours.

We accept Visa and MasterCard.

You will be asked for payment at time of placing your order.

You will receive an order confirmation at time of order placement. You will receive your invoice within 48 hours of your delivery.

If you happen to receive a product with missing or faulty parts, please fill out our form, and our Shop Online support team will contact you.

If your products are delivered with any damage, we kindly request that you take photos or record a video to document the damage. In such cases, please refuse to accept the delivery and promptly reach out to us using our form. 

If you notice that Goods are damaged after delivery, please take photos or a video clearly showing the damage and complete our form as soon as possible within 14 days of receiving your delivery.

If you receive only part of the order or there are missing parts, complete our form. Our Shop Online team will contact you to organise delivery of missing parts.

If you receive the wrong Goods, complete our form as soon as possible. We will offer to send you the correct item and arrange for the correct item to be delivered.

Please complete our form & our Shop Online support team members will contact you.

You will receive replacement items for damaged items approximately 2 weeks after completion of web form.

You will receive replacement items for damaged items within 2 weeks of completion of the web form.

Yes, you can change your mind and ultimately cancel your order within 48 hours of placing the order.

Please complete the form, so we can then cancel your order prior to processing. Please note that once a refund is processed it may take up to 14 working days to appear in your account depending on your banking institution. 

We will not charge you a cancellation fee if order is cancelled within 48 hours of order placement.

We apologise that we cannot accept order cancellation due to change of mind after 48 hours.

Please note that once a refund is processed it may take up to 14 working days to appear in your account depending on your banking institution. 

The refund will be issued into the same credit card account you used when purchasing.

No problem. You will need to cancel your existing order within 48 hours of order placement by completing our form. You can then reorder the product you desire.

When you choose Stegbar, you choose seven years of worry-free warranty coverage for your shower screen, wardrobe or mirror, with proper care. For our range of front and interior doors you will receive five years of worry-free warranty, with proper care.

Should your product be deemed to fail, we will replace the faulty product at no charge.

Please complete the general Stegbar enquiry form & a sales consultants will contact you.

Please complete our form & our Shop Online support team members will contact you.

If you can't what you're looking for in our online range we recommend you visit one of our showrooms where you can see the products in person and get expert advice from our consultants. Bringing any drawings or plans with you would help as well. Alternatively you can complete our Enquiry Form and a consultant will be able to assist you.

No - we do not manufacture any fly screens or security screens. We cannot provide any screens with our online orders, however a consultant in one of our showrooms may be able to assist with this type of request.